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Warranty

All units purchased after January 1, 2015 will come with a 10 year structural warranty against manufacturer defects. The structure includes aluminum or stainless frames, shower and tub fiberglass and acylic panels from the date of purchase. Please note that structural components are subject to repair only.  All component parts which is everything not included in the structural warranty including glass carries a standard 3 year warranty from the date of purchase. All Steamspa steam generators, Venzi tubs and Fresca product come with a 1 year parts warranty.  Warranty does not cover labor or shipping. This warranty is valid only if a licensed plumber/ electrician installs this unit. Please note that installation by unqualified persons will void this contract. A copy of your sales invoice for installation by a licensed plumber/electrician is required. The warranty in non transferable.

Extended Warranty Options

  • 5 Year Parts Warranty-For an additional $249 you can extend your parts warranty an additional 2 years. All component parts which is everything not included in the structural warranty including glass will carry a 5 year warranty from the date of purchase if you select this upgrade. Warranty does not include labor or shipping.  5 year parts warranties only available to purchases made after January 1, 2015.
  • Lifetime Parts Warranty-For an additional $499 you can extend your parts warranty for the lifetime of the unit. All component parts which is everything not included in the structural warranty including glass will carry a lifetime warranty from the date of purchase if you select this upgrade. Warranty does not include labor or shipping. Lifetime warranties only available to purchases made after January 1, 2015.

Payment

We accept credit card payments, cashier checks, money orders and personal checks. You may use our secure checkout within our website, or we can process your order over the phone by calling 800-290-6812.

Shipping

PLEASE NOTE: THESE UNITS ARE IN STOCK SHIPS AND WILL SHIP OUT WITHIN 2-3 DAYS OF PAYMENT. This item ships via motor freight carrier and will be delivered to your curbside. Please note that this is a very large and heavy item! (See specifications above) You MUST be able to make arrangements to get this into your home. At the time of delivery please be sure to inspect the entire contents of the boxes to make sure there is no damage. Be sure to indicate any damage you find on the delivery reciept before signing. This is VERY important. We cannot replace a part if damage is caused by the shipping company and a proper claim isn't filed. Free shipping is to continental US only. CANADIAN BUYERS: PLEASE NOTE that the shipping price DOES NOT include gst/pst, duty, tax, broker fees etc. The shipping fee only covers the cost of freight. Please consult a customs broker to determine additional import charges you will incur at time of delivery. Please also note that we cannot ship to the following areas: Labrador (postal codes A0K, A0P-A0R and A2V) and the Northwest Territories, Nunavut and Yukon (postal codes X0A-Y9). Canadian buyers pay an additional $299 for shipping.

Local Pick-Up

If you would like to save on shipping and arrange for local pick up then that is fine. All local pick-ups incur an additional $99 service fee and Massachusetts state sales tax of 5% must be added to the total. If picking up you must have a vehicle that can handle very large, heavy packages (See package specifications above)

Installation

This unit takes 2-4 hours to install and requires a professionally licensed plumber/electrician. Be sure to check with your local building department to verify that Aquapeutics products and certifications meet there requirements. Aquapeutics will not be responsible  for shipping charges and will charge a 15% restocking fee if  our product should fail the local inspection.  Aquapeutics will allow 60 days to return product versus our normal 30 day return time if this is the case.   

Disclaimer:

The purchaser of this product accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. This unit must also be installed by a licensed professional plumber, or it could result in the void of any warranties. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product. Aquapeutics reserves the right to substitute product components (faucets, jets etc.) based on availability. Replacements may differ in appearance but will meet or exceed the original parts standard of quality.

 

Refunds and Returns:

Customer must contact Aquapeutics prior to returning the item to receive a Return Material Authorization. Aquapeutics must be notified of a customer's intent to return an item, for any reason, within 30 days of the purchase or the transaction will be considered a final sale and non-returnable. All product must be returned in its original packaging in brand new condition and is  subject to final inspection by Aquapeutics. Buyer is responsible for all shipping charges and a 15% restocking fee applies.