CUSTOMER CARE

Privacy Policy

When accessing our Website, Aquapeutics will learn certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site.

If you visit our site to read or download information on our pages, we collect and store only the following information about you:

1. The name of the domain from which you access the Internet
2. The date and time you access our site
3. The Internet address of the website you used to link directly to our site.

If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message.

The information collected is for statistical purposes. Aquapeutics may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Aquapeutics uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Aquapeutics will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

Local Pick-Up

If you would like to save on shipping and arrange for local pick up then that is fine. All local pick-ups incur an additional $99 service fee and Massachusetts state sales tax of 6.25% must be added to the total. If picking up you must have a vehicle that can handle very large, heavy packages.

Payment

We accept credit card payments, cashier checks, money orders and personal checks. You may use our secure checkout within our website, or we can process your order over the phone by calling 800-290-6812.

Disclaimer

The purchaser of this product accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. This unit must also be installed by a licensed professional plumber, or it could result in the void of any warranties. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product. Aquapeutics reserves the right to substitute product components (faucets, jets etc.) based on availability. Replacements may differ in appearance but will meet or exceed the original parts standard of quality.

 

Refunds and Returns

Customer must contact Aquapeutics prior to returning the item to receive a Return Material Authorization. Aquapeutics must be notified of a customer's intent to return an item, for any reason, within 30 days of the purchase or the transaction will be considered a final sale and non-returnable. All product must be returned in its original packaging in brand new condition and is subject to final inspection by Aquapeutics. Buyer is responsible for all shipping charges and a 15% restocking fee applies.